A Report on the Successful Completion and Outcomes for New Hampshire’s Healthcare Professionals

Robert J. McGrath
Robert J. McGrath, Ph.D

Last updated on 2024 May 7

In keeping with our mission to enhance informed decision-making in health and health care, the New Hampshire Health Information Center (NHHIC) in collaboration with the New Hampshire Department of Health and Human Services, Division of Medicaid Business and Policy, undertook the project of developing a comprehensive drug testing guide for healthcare professionals in New Hampshire. The aim of the project was to provide accurate, up-to-date, and practical information on drug testing procedures, policy, and interpretation, thereby assisting health care professionals in the management of their patients. This report reviews the process of implementation, challenges faced and overcome, and the project’s outcomes.

Project Team Roles and Responsibilities

The project team consisted of a diverse group of individuals, each playing a critical role in the successful execution of this initiative. The team comprised of healthcare professionals, policy experts, information technology specialists, and project managers.

  • Healthcare professionals: Provided critical insights into the everyday realities and challenges of drug testing, helped in crafting the guide’s content to be applicable and beneficial to the healthcare community.
  • Policy experts: Ensured that the guide adhered to all relevant local and national regulations related to drug testing and healthcare, and provided legal insights.
  • Information technology specialists: Developed an accessible, user-friendly online platform for the guide, ensuring it is easy to navigate and update as needed.
  • Project managers: Coordinated the project, managing resources, timelines, and communication between different teams and stakeholders.

Challenges Faced and Solutions

Throughout the project’s development, the team faced several challenges:

  • Keeping the information up-to-date: With the ever-evolving nature of drug classifications, new substances emerging, and changes in legal statutes, maintaining current and accurate information was a key challenge. This was addressed by developing an online platform that allowed for regular updates, and setting up a dedicated team to review and update the guide periodically.
  • Balancing comprehensiveness and usability: The guide needed to be thorough yet user-friendly. The solution was to employ interactive features on the online platform such as a search function, quick reference tables, and the ability to bookmark relevant sections.
  • Ensuring accessibility and awareness: Making sure the guide reached its intended audience was a concern. We addressed this by promoting the guide through various channels, including medical associations, conferences, and newsletters.

Project Outcomes

Following the successful completion of the project, several positive outcomes were observed:

  • Increased Efficiency: Health professionals reported that the guide made drug testing processes more efficient. They noted particular benefit from the guide’s clear instructions and readily accessible online format.
  • Improved Knowledge and Confidence: Feedback showed a marked increase in health professionals’ understanding of drug testing, contributing to enhanced confidence in managing patients.
  • Improved Decision-Making: Health professionals reported that the guide supported them in making informed, evidence-based decisions about patient care involving drug testing.
  • Consistency in Practice: As the guide was disseminated throughout the state, consistency in drug testing processes and interpretation of results improved. This helped reduce disparities in care and improve patient outcomes.


The successful implementation of the comprehensive drug testing guide exemplifies the NHHIC’s commitment to improving health care and decision-making in New Hampshire. By surmounting challenges and focusing on the needs of healthcare professionals, the project has resulted in a practical tool that aids healthcare professionals in drug testing processes and policy.